Log In
Sign Up

Customer Support & Help Desk at ReelsOn Casino Australia

At Casino Reels On, operated by Novatrix SRL, providing a transparent, secure, and responsive service environment for our Australian members is our highest priority. Whether you have questions regarding identity verification, require guidance with account security settings, or need technical assistance, our support team is available to assist you. Below is a comprehensive guide to accessing our customer care resources and contact channels.

Direct Contact Channels & Headquarters

For players requiring immediate contact info or formal business details, please refer to our official directory below:

  • Support Email: [email protected]
  • Telephone Support Line: +61 483214115
  • Australian Office Address: 279 Brunker Rd, Adamstown NSW 2289, Australia

Instant Live Chat Assistance

The live chat feature provides the fastest connection to our help desk. Located behind the yellow chat icon in the bottom-right corner of every page on the Reels On website, live chat operates around the clock.

When you initiate a session, you are connected directly with an agent who can assist with real-time troubleshooting, profile updates, and general platform inquiries. Live chat is highly recommended for quick questions that require an immediate response.

Security Standards & Identity Verification (KYC)

Maintaining data integrity and user safety is fundamental to our service. ReelsOn Casino employs TLS 1.3 encryption and adheres strictly to PCI DSS compliance to ensure all communications and data transfers remain confidential.

Account Verification Rules

To comply with Australian online gambling regulations and Anti-Money Laundering (AML) standards, all members must undergo KYC verification prior to processing withdrawals. Please note the following key requirements:

  • Name Matching Policy: You can only conduct financial transactions using a bank or payment account carrying the exact same name as your registered Reels On gaming account. Third-party payments are strictly prohibited.
  • Document Submission: Verification requires submitting clear copies of a government-issued photo ID, proof of residence, and proof of payment method ownership.
  • Two-Factor Authentication (2FA): For enhanced profile protection, players can activate 2FA directly within their profile security settings. Additionally, withdrawal requests undergo authentication checks and integration with Visa 3D Secure where applicable.

Responsible Gaming Controls & Self-Exclusion

We are committed to fostering a safe environment and providing robust responsible gaming tools to help players manage their activity effectively. Through your account dashboard or by contacting customer support, you can set up personalized controls, including:

  • Deposit & Loss Limits: Set daily, weekly, or monthly caps on the amount you can deposit or lose.
  • Personal Time-Outs: Take a temporary break from platform access when needed.
  • Self-Exclusion Tools: Request a long-term or permanent exclusion from the platform by contacting our support team via email.